OUR RETURNS POLICY
We understand that from time to time you may wish to return a product to us.
We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances.
This returns policy applies to all customers.
This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
(a) we receive the returned product within 30 days following the date of purchase of the product;
(b) the returned product is unused, in its original packaging with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
(c) you comply with the returns procedure set out below; and
(d) none of the exclusions set out below apply.
(3) Returns procedure
In order to take advantage of your rights under this returns policy, you must:
(a) Email email@example.com quoting your order number, name, address and the item you wish to return, please also give a brief description of the reason for returning and we will then email you back to arrange a return.
(b) Please repack your item and mark clearly on the package the order number you received when placing the original order. It is extremely important that you write this number correctly as this enables us to link the returned item with your order.
Products returned under this policy must be sent to:
Terrible Movement, 21A Lilian Close, London, N16 0SG, United Kingdom
You will be responsible for paying postage costs associated with returns under this policy and we advise that you send your returns by recorded delivery to cover yourself against loss.
We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges and excluding the costs of returning the product to us).
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event; within 30 days of the day we received your returned product.
(5) Improper returns
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
(a) we will not refund or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
(6) About us
Our full name is Terrible Movement LTD.
Our registered office is 21A Lilian Close, London, N16 0SG, United Kingdom
Our company registration number is 07952887
Our email address is firstname.lastname@example.org
You can return or exchange any items purchased through terriblemovement.com. You have 30 days to return the items to us; once we have received your items we can start the refund or exchange process.
All items must be returned to us in the same condition as they were sent. We will not be able to refund or exchange any noticeably worn or washed items. All items returned must be in their original state and deemed fit for resale.
Please check your items once received to ensure they are in satisfactory condition. If the items are faulty or incorrect you do not have to pay a postage fee to return.
HOW TO RETURN AN ITEM
1. Email email@example.com quoting your order number, name, address and the item you wish to return, please also give a brief description of the reason for returning and we will then email you a returns number. Please write in the subject line, either EXCHANGE or REFUND depending on which you require, followed by your order number. E.g. EXCHANGE 100000021.
2. Please repack your item and mark clearly on the package your original order number you received via emailed. It is extremely important that you write this number correctly as this enables us to link the returned item with your order.
3. Please send all returns to:
21A Lilian Close
You may wish to choose a delivery service that insures your parcel to the value of the goods being sent, always keep a proof of postage as the returned item is your responsibility until it reaches us.
4. Once we have received your parcel we will begin the exchange or refund process and you will be informed by email as soon as possible.
IMPORTANT NOTE: Please also ensure you return the item in its original packaging with any enclosed documentation.
EXCHANGING AN ITEM
Please email firstname.lastname@example.org in the subject line please write EXCHANGE followed by your order number. In the email please quote your name, address and the item code you wish to return. Next write the item number and size of the product you wish to exchange for.
We will then email you a returns number, please then follow the returns procedure. Once we have received your item we will begin the exchange process. We will email you a confirmation and your new item will be sent out straight away. You should receive your item within 2 working days from when you receive the email.
Please email email@example.com in the subject line please write REFUND followed by your order number. In the email please quote your name and address and the item number you wish to return for a refund. We will then email you with a returns number, please then follow the returns procedure. Once we have received your item we will start the refund process, this should take a couple of days. We will then email you with a confirmation email and your funds will be credited to your account in 3 working days depending on your bank or card issuer. Unfortunately delivery charges are non refundable.
A refund will show on your card or account under our company name: Terrible Movement LTD.
If you purchased an item with a discount code the amount refunded will be the same price as purchased with your discount code.
FAULTY OR INCORRECT ITEMS
We are very sorry about this and can assure you it rarely happens! Please email us straight away at firstname.lastname@example.org in the subject line please write INCORRECT ITEM or FAULTY followed by your order number. In the email please quote your name and address and the item number with a brief description if faulty. We will email you ASAP with directions on how to return the item. You will not be charged for sending the item back to us. You must return the item within 30 days of receiving the faulty item. Once we have received the item we will email you confirmation and send you a replacement unless you have informed us that you would like a refund or an exchange for another product.